Baba Cleaning Services (“we”, “our”, “us”) is a professional cleaning company based at 38 Eagleridge Promenade, Tarneit VIC 3029, committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website at babacleaning.com.au, contact us by phone, or engage our cleaning services across Melbourne’s western suburbs.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

We collect personal information that is necessary to provide our cleaning services. This may include:

• Full name
• Phone number and email address
• Service address (property address or suburb)
• Preferred booking date and time
• Type of cleaning service requested
• Any additional information you choose to provide

We collect this information when you complete an enquiry form, call us on 0422 289 149, or contact us via our website or Google Business listing. We only collect information that is reasonably necessary for our services.

Your personal information is used only for the purposes for which it was collected, including:

• Responding to your cleaning service enquiries and providing quotes
• Scheduling, confirming, and managing your bookings
• Sending service-related communications (reminders, invoices, follow-ups)
• Improving our website and service quality
• Maintaining accurate business and accounting records
• Complying with applicable legal obligations

We will not use your information for any secondary purpose without your consent, unless permitted by the Privacy Act 1988 (Cth).

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service delivery: Sharing with our cleaning staff or contractors to fulfil your booking
• Legal obligations: Where required by Australian law, a court order, or government authority
• Business tools: With trusted software providers (e.g. booking or accounting platforms) under strict data protection terms

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

• Secure password-protected systems and email accounts
• Restricted access — only authorised team members can access your data
• SSL-encrypted website communications via babacleaning.com.au
• Regular review and updating of our data security practices

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. When no longer needed, your information is securely deleted.

Our website at babacleaning.com.au may use cookies — small data files stored on your device — to improve your browsing experience and understand how visitors use our site.

We may use Google Analytics to collect anonymous, aggregated data including:

• Pages visited and time spent on the site
• Geographic region (suburb/city level only — not personal address)
• Device type and browser

This data does not identify you personally. You may disable cookies via your browser settings at any time; however, some site features may not function correctly.

Our website and business listings may integrate third-party tools and platforms including:

• Google Maps & Google Business Profile (for location display and customer reviews)
• Google Analytics (website performance and visitor tracking)
• Social media platforms (Facebook, Instagram)

These third-party services operate under their own privacy policies. We are not responsible for the privacy practices of external websites or platforms. We encourage you to review their policies before submitting any personal information to them directly.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate, outdated, or incomplete information
• Request deletion of your personal information (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time
• Make a complaint about how we handle your personal information

To exercise any of these rights, please contact us on 0422 289 149 or via babacleaning.com.au. We will respond within a reasonable timeframe, generally within 30 days.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us directly in the first instance. We take all privacy concerns seriously and will work to resolve your complaint promptly.

If you are not satisfied with our response, you may lodge a formal complaint with the Australian Government’s privacy regulator:

For any privacy-related enquiries, access requests, corrections, or complaints, please reach out to us directly: